Welcome to our FAQ page! If you don’t find the answer you’re looking for, feel free to contact us at info@aranbeafrica.com.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our online store, add your favourite items to your cart, and proceed to checkout. Follow the prompts to enter your delivery details and payment information.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Q: Can I change or cancel my order after placing it?
A: Please contact us at info@aranbeafrica.com as soon as possible. We can make changes or cancel orders only if they have not yet been dispatched.
2. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping costs and delivery times will be calculated at checkout.
Q: How long will my order take to arrive?
A:
- UK orders: 3–5 working days
- International orders: 7–14 working days (depending on destination)
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email.
3. Returns & Exchanges
Q: What is your returns policy?
A: You can return your order within 14 days of receiving it, as long as it’s in original condition with tags attached. See our Returns & Refund Policy for full details.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return postage unless the item is faulty or incorrect.
Q: How do I exchange an item?
A: Contact us within 14 days of receiving your order. We can exchange your item for a different size or colour, subject to availability.
4. Products & Sizing
Q: How do I know my size?
A: Each product page includes a size guide. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Q: Are your products unisex?
A: Many of our items are designed for a unisex fit. Product descriptions will specify if sizing is gender-specific.
5. Care Instructions
Q: How should I wash my Aranbe Africa clothing?
A: We recommend washing inside out on a gentle cycle with similar colours. Avoid bleach, and air dry to maintain the quality of your garment.
6. Contact & Support
Q: How can I reach you?
A:
📧 Email: info@aranbeafrica.com
We aim to respond to all inquiries within 1–2 business days.